Stefan Mileschin

Prime is unsuitable for emergencies

If your number one computer goes down, you would be insane to hope that Amazon can get you a new one in 24 hours as it claims.

The company charges users extra with a promise that its Prime service can deliver you a computer with 24 hours. This is worth it if you depend on a laptop and yours goes down.

However, whatever Amazon says, it is not equipped to meet those deadlines. Its courier system cannot track missing parcels; its customer service cannot work out if the parcel is stolen or arriving at all. Instead, it thinks it is acceptable that if a package goes missing, it needs to bluster a bit and hope the customer will order another one.

Paola Piacentini had a computer melt-down on Wednesday and ordered an emergency Lenovo from e-Price. On Thursday she had to cancel the order because e-Price notified her that it could not be delivered until Tuesday. That would mean a weekend without a mission-critical laptop.
https://fudzilla.com/news/47289-why-...iable-supplier