Tech Support Gets Creative

Sidney · 21st July 2005, 07:31

I am going to share with everyone a huge fiasco I found myself in with the folks at Creative Labs. If you remember, I reviewed a Compaq GX5000Z gaming system last November. This is a desktop system developed by Compaq that uses standard retail computer parts; the very same parts you can purchase at your local computer store. Nothing is integrated, and the system uses an MSI motherboard (K8N Neo 2 Platinum) which you could purchase yourself should you so desire.

http://news.designtechnica.com/talkback64.html

jmke · 21st July 2005, 10:53

he's correct in the fact that Audigy2 drivers from Creative are VERY bad, but the way he handles in their support forums is just wrong, read for yourself: http://forums.creative.com/creativel...cending&page=1

I set up a Creative Soundworks THX 550 set with Audigy2 ZS Plat Pro this weekend and had nothing but problems, PC did a hard reset every so often, tried everything (drivers, PCI slots, PCI latency,...) finally I think I resolved the issue by uninstalling Creative's drivers and getting these 3rd party ones: http://kxproject.lugosoft.com/index.php?skip=1

Sidney · 21st July 2005, 13:26

That is hell a lot better than my encounter with GSkill tech support in the U.S. After 8 weeks without any reply, I'd say XXXX it.

jmke · 22nd July 2005, 08:49

Creative replied to my inquiry 1 day later, but it was a standard template reply, they never read the original email

21st July 2005, 07:31	#1
Sidney Member Join Date: Mar 2004 Posts: 15,738	Tech Support Gets Creative I am going to share with everyone a huge fiasco I found myself in with the folks at Creative Labs. If you remember, I reviewed a Compaq GX5000Z gaming system last November. This is a desktop system developed by Compaq that uses standard retail computer parts; the very same parts you can purchase at your local computer store. Nothing is integrated, and the system uses an MSI motherboard (K8N Neo 2 Platinum) which you could purchase yourself should you so desire. http://news.designtechnica.com/talkback64.html __________________ lazyman Opteron 165 (2) @2.85 1.42 vcore AMD Stock HSF + Chill Vent II

21st July 2005, 10:53	#2
jmke Madshrimp Join Date: May 2002 Location: 7090/Belgium Posts: 79,022	he's correct in the fact that Audigy2 drivers from Creative are VERY bad, but the way he handles in their support forums is just wrong, read for yourself: http://forums.creative.com/creativel...cending&page=1 I set up a Creative Soundworks THX 550 set with Audigy2 ZS Plat Pro this weekend and had nothing but problems, PC did a hard reset every so often, tried everything (drivers, PCI slots, PCI latency,...) finally I think I resolved the issue by uninstalling Creative's drivers and getting these 3rd party ones: http://kxproject.lugosoft.com/index.php?skip=1 __________________

21st July 2005, 13:26	#3
Sidney Member Join Date: Mar 2004 Posts: 15,738	That is hell a lot better than my encounter with GSkill tech support in the U.S. After 8 weeks without any reply, I'd say XXXX it. __________________ lazyman Opteron 165 (2) @2.85 1.42 vcore AMD Stock HSF + Chill Vent II

22nd July 2005, 08:49	#4
jmke Madshrimp Join Date: May 2002 Location: 7090/Belgium Posts: 79,022	Creative replied to my inquiry 1 day later, but it was a standard template reply, they never read the original email __________________

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