Samsung jumped to conclusions in the Note 7 fiasco

Stefan Mileschin · 25th October 2016, 08:52

Too quick to blame the battery

Samsung appeared to be a little too quick to blame the battery in the Galaxy Note 7 fiasco according to the Wall Street Journal.

The Journal said that Samsung’s internal team was conflicted about how to handle the rapidly escalating Note7 crisis.

Initially, there was internal debate at the company's South Korea headquarters on how to handle the reports of exploding Note7's, with some assuming the reports were no big deal, while others urged swift action. One executive told Samsung that the smartphone was 'becoming increasingly unsalable.'

Samsung's head of mobile, D.J. Koh, and other company insiders, including J.K. Shin and G.S. Choi, examined X-ray and CT scans of the phone, which appeared to show heat damage to the device's battery.

A laboratory report said scans of some faulty devices showed a protrusion in Note 7 batteries supplied by Samsung SDI, while phones with batteries from another supplier didn’t.

http://fudzilla.com/news/mobile/4191...-note-7-fiasco

25th October 2016, 08:52	#1
Stefan Mileschin [M] Reviewer Join Date: May 2010 Location: Romania Posts: 153,541	Samsung jumped to conclusions in the Note 7 fiasco Too quick to blame the battery Samsung appeared to be a little too quick to blame the battery in the Galaxy Note 7 fiasco according to the Wall Street Journal. The Journal said that Samsung’s internal team was conflicted about how to handle the rapidly escalating Note7 crisis. Initially, there was internal debate at the company's South Korea headquarters on how to handle the reports of exploding Note7's, with some assuming the reports were no big deal, while others urged swift action. One executive told Samsung that the smartphone was 'becoming increasingly unsalable.' Samsung's head of mobile, D.J. Koh, and other company insiders, including J.K. Shin and G.S. Choi, examined X-ray and CT scans of the phone, which appeared to show heat damage to the device's battery. A laboratory report said scans of some faulty devices showed a protrusion in Note 7 batteries supplied by Samsung SDI, while phones with batteries from another supplier didn’t. http://fudzilla.com/news/mobile/4191...-note-7-fiasco

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