Stefan Mileschin

Instacart is doing more to limit the damage from customers who shortchange drivers (aka shoppers in Instacart lingo) through "tip baiting." The service is introducing "tip protection" for shoppers that covers up to $10 if a customer eliminates their tip after delivery without reporting an order problem. This won't always cover the full tip and suggests earlier initiatives (such as requiring feedback on zero-tip orders) weren't effective, but should prevent couriers from suffering particularly severe financial blows.

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