Not allowed to use the words crash, hang, bug, or problem
Underpaid, over-hyped Apple employees are forbidden from using certain words when talking to customers who might indicate that the product is not up to snuff.
According to the Guardian, Apple genii are forbidden from using the words crash, hang, bug, or problem when talking about their overpriced out-of-date gear.
Instead, employees are advised to us the phrases and words does not respond, stops responding, condition, issue, or situation.
https://fudzilla.com/news/47760-how-...-employees-say
How Apple controls what employees say
11th December 2018, 08:22
How Apple controls what employees say 
