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A Google-powered chatbot is handling GM’s non-emergency OnStar calls

A Google-powered chatbot is handling GM’s non-emergency OnStar calls

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A Google-powered chatbot is handling GM’s non-emergency OnStar calls

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30th August 2023, 10:37	#1
Stefan Mileschin [M] Reviewer Join Date: May 2010 Location: Romania Posts: 153,575	A Google-powered chatbot is handling GM’s non-emergency OnStar calls General Motors is taking Google’s AI chatbot on the road. The automaker announced today that it’s using Google Cloud’s Dialogflow to automate some non-emergency OnStar features like navigation and call routing. Crucially, the automaker claims the bot can pinpoint keywords indicating an emergency situation and “quickly route the call” to trained humans when needed. GM says the system frees up OnStar Advisors to spend more time with customers requiring a live human. https://www.engadget.com/a-google-po...8.html?src=rss

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