Dell, how about (end-user) costumer support ?

Gamer · 20th February 2010, 20:36

The consumer side of the market can see Dell's build quality and support are slipping. They are gonna have to step up soon !!

jmke · 20th February 2010, 20:41

for end users they tend to do a lot of cost saving
on the business side they have next day intervention, no questions asked
GOLD support has your issues solved in less than 4 hrs.

I wonder never buy Dell for home users, but would recommend it without hesitation for work PCs

HP has been really pushing these last years, also in businesses, wouldn't surprise me if companies might start swapping Dell for HP

Gamer · 20th February 2010, 21:27

Maybe that's there main income ?

Don't forget the middle man, ever.

jmke · 20th February 2010, 21:42

Quote:

Maybe that's there main income ?

I do think it makes up a very large percentage of their income.

Quote:

Don't forget the middle man, ever.

what do you mean? Dell sells directly to customer on their website; there is no middle man,

Gamer · 20th February 2010, 22:29

Quote:

Originally Posted by jmke

for end users they tend to do a lot of cost saving.

Quote:

Originally Posted by Gamer

Don't forget the middle man, ever.

That's what I mean

leeghoofd · 20th February 2010, 23:48

Sorry I got distracted by the newsreader, what's this all about ?

21st February 2010, 01:27

How does HP handle end-user support after the warranty is expired?

Even a day after your warranty ends, you can only call Dell support after paying for each call, they won't talk to you or other any sort of support whatsoever. Can't even call to make inquiries without paying first for the privilege.

20th February 2010, 20:36	#1
Gamer [M] Reviewer Join Date: May 2002 Posts: 4,587	Dell, how about (end-user) costumer support ? The consumer side of the market can see Dell's build quality and support are slipping. They are gonna have to step up soon !! __________________

20th February 2010, 20:41	#2
jmke Madshrimp Join Date: May 2002 Location: 7090/Belgium Posts: 79,022	for end users they tend to do a lot of cost saving on the business side they have next day intervention, no questions asked GOLD support has your issues solved in less than 4 hrs. I wonder never buy Dell for home users, but would recommend it without hesitation for work PCs HP has been really pushing these last years, also in businesses, wouldn't surprise me if companies might start swapping Dell for HP __________________

20th February 2010, 21:27	#3
Gamer [M] Reviewer Join Date: May 2002 Posts: 4,587	Maybe that's there main income ? Don't forget the middle man, ever. __________________

20th February 2010, 23:48	#6
leeghoofd [M] Reviewer Join Date: Dec 2008 Posts: 3,209	Sorry I got distracted by the newsreader, what's this all about ? __________________

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21st February 2010, 01:27	#7
Kougar Posts: n/a	How does HP handle end-user support after the warranty is expired? Even a day after your warranty ends, you can only call Dell support after paying for each call, they won't talk to you or other any sort of support whatsoever. Can't even call to make inquiries without paying first for the privilege.