Cooler Master Aero 7 Cooler

1st July 2003, 00:10

Great Cooler !!!! => Don't think so.

A while ago I bought that aero 7, a great cooler indeed …. but 4 week later it got stuck. Some parts just melted.
I went to the store to get another one and again 6 weeks later it did just the same, all smelly and stuff.
Had few probs with my motherboard and processor afterwards.

The experimental vertical cooler isn’t such a good idea I guess.

At the end I bought myself an Xdream.

RichBa5tard · 1st July 2003, 00:16

The Aero 7 has been replaced by the aero 7+ for some weeks now. The newer version doesn't have this malfunction. You're entiteld to a new Aero 7+.

jmke · 1st July 2003, 00:54

RichyB is correct, Coolermaster is replacing all faulty Aero 7 heatsink/fan combo's with their latest 7+, free of charge

1st July 2003, 16:59

And what can I do if the store refuses to change it with an aero 7+?

1st July 2003, 17:04

mail directly to Coolermaster

jmke · 1st July 2003, 17:05

indeed, contact their support service

1st July 2003, 17:10

I lost the knob of my X-Dream, mailed them for a new one and it was 3 days later allready found in my mailbox.

Just to say, they have a great service..

1st July 2003, 20:27

Could somebody give me the e-mail adres of their costumer service?
Do they have a departement in Belgium? so I can write in dutch.

1st July 2003, 20:29

http://www.coolermaster.nl/email.htm

en yep nederlands is goed..

3rd July 2003, 16:35

I contacted cooler master about this and they confirmed that I should receive a aero 7+ in return.

The local store where I bought it doesn't know about this and refuses to give me the + version.

Talking about bad service.

I mailed colorcase about this problem and they told me that they can trade my cooler with the + version even if I didn't by it at their store.

NOW THAT IS WHAT I CALL SERVICE !!

1st July 2003, 00:10	#1
MTfreak Posts: n/a	Cooler Master Aero 7 Cooler Great Cooler !!!! => Don't think so. A while ago I bought that aero 7, a great cooler indeed …. but 4 week later it got stuck. Some parts just melted. I went to the store to get another one and again 6 weeks later it did just the same, all smelly and stuff. Had few probs with my motherboard and processor afterwards. The experimental vertical cooler isn’t such a good idea I guess. At the end I bought myself an Xdream.

1st July 2003, 00:16	#2
RichBa5tard [M] Reviewer/HWBot ***** Join Date: May 2002 Posts: 3,344	The Aero 7 has been replaced by the aero 7+ for some weeks now. The newer version doesn't have this malfunction. You're entiteld to a new Aero 7+. __________________ HTPC (mac osx): Mac Mini \| Core Duo 1.6Ghz \| 2GB DDR2 \| 26\" TFT Development (mac osx): Macbook \| Core 2 2.0Ghz \| 4GB DDR2 \| 250GB HD Games (win xp): E2160 @ 2.4Ghz \| HD3850 OC \| Asrock 4coredual-vsta \| 2GB DDR2

1st July 2003, 00:54	#3
jmke Madshrimp Join Date: May 2002 Location: 7090/Belgium Posts: 79,022	RichyB is correct, Coolermaster is replacing all faulty Aero 7 heatsink/fan combo's with their latest 7+, free of charge __________________

1st July 2003, 17:05	#6
jmke Madshrimp Join Date: May 2002 Location: 7090/Belgium Posts: 79,022	indeed, contact their support service __________________

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1st July 2003, 16:59	#4
MTfreak Posts: n/a	And what can I do if the store refuses to change it with an aero 7+?

1st July 2003, 17:04	#5
Scyver Posts: n/a	mail directly to Coolermaster

1st July 2003, 17:10	#7
Scyver Posts: n/a	I lost the knob of my X-Dream, mailed them for a new one and it was 3 days later allready found in my mailbox. Just to say, they have a great service..

1st July 2003, 20:27	#8
MTfreak Posts: n/a	Could somebody give me the e-mail adres of their costumer service? Do they have a departement in Belgium? so I can write in dutch.

1st July 2003, 20:29	#9
Scyver Posts: n/a	http://www.coolermaster.nl/email.htm en yep nederlands is goed..

3rd July 2003, 16:35	#10
MTfreak Posts: n/a	I contacted cooler master about this and they confirmed that I should receive a aero 7+ in return. The local store where I bought it doesn't know about this and refuses to give me the + version. Talking about bad service. I mailed colorcase about this problem and they told me that they can trade my cooler with the + version even if I didn't by it at their store. NOW THAT IS WHAT I CALL SERVICE !!