Asus not honoring warranty

27th January 2009, 20:21

Anyone else here have to deal with Asus Tech Support? I have been getting the run around and letting them waste my time on an RMA for months now and am about out of ideas on how to get them to make good on a warranty. I have sent an A8N-SLI Premium in for RMA 3x now and every time it comes back it is still malfunctioning. The lead tech engineer has ignored further attempts at contact regarding the motherboard, and lower tech support has tried to blame my RAM and/or CPU, when talking to Kingston support and testing shows they are fine. Anyone know how to get through?

piotke · 27th January 2009, 20:43

What problem are you having ?

27th January 2009, 21:09

original problem was a corrupt SATA chip, now it will take any 3 out of 4 ram chips in any 3 out of 4 slots, and the APIC is messed up, my winxp pro x64 install cd wont run the installer. I have gone into BIOS and verified the APIC is not turned off.

piotke · 27th January 2009, 23:55

Just wondering, you have flashed latest BIOS and are using an XP cd wintSP2 or 3 integrated ?

27th January 2009, 20:21	#1
TimB Posts: n/a	Asus not honoring warranty Anyone else here have to deal with Asus Tech Support? I have been getting the run around and letting them waste my time on an RMA for months now and am about out of ideas on how to get them to make good on a warranty. I have sent an A8N-SLI Premium in for RMA 3x now and every time it comes back it is still malfunctioning. The lead tech engineer has ignored further attempts at contact regarding the motherboard, and lower tech support has tried to blame my RAM and/or CPU, when talking to Kingston support and testing shows they are fine. Anyone know how to get through?

27th January 2009, 20:43	#2
piotke [M] Reviewer Join Date: Jun 2002 Posts: 5,003	What problem are you having ? __________________ .

27th January 2009, 23:55	#4
piotke [M] Reviewer Join Date: Jun 2002 Posts: 5,003	Just wondering, you have flashed latest BIOS and are using an XP cd wintSP2 or 3 integrated ? __________________ .

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Asus launches laptop with battery that has 3 year warranty !	jmke	WebNews	1	11th August 2010 18:44
ASUS P6X58D-E Intel X58 Express Motherboard Review	jmke	WebNews	0	15th July 2010 17:46
ASUS Leads the Way for True USB 3.0 Integration in Complete Product Line	jmke	WebNews	0	23rd March 2010 13:18
ASUS ROG OC Showdown at Dreamhack Winter 2009	Massman	WebNews	7	26th November 2009 21:42
ASUS Plans Motherboards To Support 140W Next-Generation CPUs	jmke	WebNews	4	23rd May 2008 11:13
Asus Silent Knight II CPU Heatsink	jmke	WebNews	0	27th November 2007 10:41
ASUS Establishes European Branch in Benelux	jmke	WebNews	0	28th February 2006 13:39
ASUS Announces Scalable Server Solutions with Dual-Core Processing Technology	jmke	WebNews	0	26th July 2005 12:10
ASUS Launches EN7800GTX Graphics Card Equipped with GeForce® 7800 GTX	jmke	WebNews	1	23rd June 2005 16:37
ASUS introduces EN6600 Silencer Series	jmke	WebNews	0	28th April 2005 15:21

27th January 2009, 21:09	#3
TimB Posts: n/a	original problem was a corrupt SATA chip, now it will take any 3 out of 4 ram chips in any 3 out of 4 slots, and the APIC is messed up, my winxp pro x64 install cd wont run the installer. I have gone into BIOS and verified the APIC is not turned off.