Microsoft Reportedly Developing AI-Powered Chatbot for Xbox Support

According to the latest report from The Verge, Microsoft is currently testing a new AI-driven chatbot designed to automate support tasks for its Xbox gaming platform. As the report notes, Microsoft is experimenting with an animated AI character that will assist in answering Xbox support inquiries. The Xbox AI chatbot is connected to Microsoft's Xbox network and ecosystem support documentation. It can answer questions and process game refunds from the Microsoft support website, all aiming to provide users with simple and quick assistance on support topics using natural language, drawing information from existing Xbox support pages. Training on Microsoft's enterprise data will help Microsoft reduce the AI model's hallucinations and instruct it to do only as intended.