Uber is cracking down on users who give bad ratings just to get refunds

Uber drivers (and riders) need to maintain a high rating to keep using the app, but bad actors can pull that score down. Some may even give a driver or courier a poor rating for a perfectly fine ride or food delivery just so they can get a refund. Uber says it's doing more to tackle that problem and to make the platform fairer and safer for riders and couriers.